Q: What template size and options can I select from?

A1. We have 3 template sizes: 2x6 (standard strips) 4x6 (post card size) 4x4 (square print)

Question 1

What template size and options can I select from?

Accepted Answer

A1. We have 3 template sizes:
​
2x6 (standard strips)
4x6 (post card size)
4x4 (square print)

Question 2

Do I need to pay for travel fee?

Accepted Answer

There is no travel fee within 25kms of Melbourne CBD.
 
Additional travel fees apply outside 25kms of Melbourne CBD. $5
per additional 1km

Question 3

How much does it cost to hire?

Accepted Answer

Pricing details can be found on our packages page.(www.photoboxco.com.au/packages)

Question 4

How does the payment work?

Accepted Answer

To secure your event date with PHOTOBOX CO., an initial deposit of $200 is required. The remaining balance must be paid at least four weeks prior to the event date. All payments should be transferred to our nominated bank account. This ensures your reservation is confirmed, and our team can prepare to make your event a memorable one with our photo booth services.

Question 5

Can the photo booth be held outside?

Accepted Answer

The photo booth can only be held outside if it is protected by both rain and wind.
Please note: Sunlight may impact the lighting and quality of the images.

Question 6

How much space is required?

Accepted Answer

We require a minimum space of 2m x 2m to allow efficient room and safety for your guests.

Question 7

How much time do you need to set up and pack down?

Accepted Answer

We require 1 hour prior to start time to set up and 45 minutes to pack down.

Question 8

What is your cancellation policy?

Accepted Answer

We understand that plans can change and offer a clear cancellation policy for your convenience.

If you need to cancel your photo booth rental:  
1. Notice of 2 weeks or more prior to the event date: You will lose your $200 deposit, however, any other monies paid will be refunded within 3 business days.

2. Within 2 weeks of the event date: No monies will be refunded.

This policy helps ensure that we can manage our bookings effectively while providing you with a fair solution should your plans change.

Question 9

How many people can fit in the photo booth?

Accepted Answer

Our open air photo booth can accommodate up to 15 people subject to space provided.

Question 10

Does an attendant stay for the entire duration of the event?

Accepted Answer

One of our friendly and professional attendants are included in all hire packages and will be at the event the entire time to ensure everything is running accordingly.

Question 11

How many copies of the photo strip do we receive?

Accepted Answer

There is no limit to the number of photo prints generated. Every guest can take as many photos as they like and receive a physical print instantly, creating lasting memories without any additional cost.

Question 12

Do we get digital copies of the photographs?

Accepted Answer

Yes, digital copies of the photos, GIFs and strips will be provided to you 2-4 days after the event.

Question 13

Is there a limit on how many photos we can take?

Accepted Answer

There are no limits on how many photos you can take. We encourage you to take as many photos as your heart desires.

Question 14

What happens if there are any technical problem?

Accepted Answer

Problems with technology are bound to happen to us at the best of times (right before your event). Our attendants are well trained and will mitigate any technical problems that arise as quickly as possible. In the event that this does occur, we will work this through with you. We are happy to add extra time or refund an agreed amount with you for the downtime of the booth.

PHOTOBOX CO.

frequently asked questions

Below you'll find answers to the most commonly asked questions. If you still can't find the answer you're looking for, just contact us

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